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A coffee shop owner used AI to make a menu poster. Then came the angry DMs

82 points · 316 comments · TMWNN

  1. HanShotFirst · · focus · HN ↗
    I've noticed a very sudden uptick in these AI designed signs and menus in my area. I fully understand why they are used by small business owners (fast and cheap), and I think getting angry at or threatening a business owner for using them is a huge overreaction.

    That said, my own aesthetic sense is very much turned off by them. It is hard for me to articulate why, but I can name four reasons:

    - The food never actually looks good, real, or delicious;

    - The information is presented in a haphazard way, with text randomly thrown all over the place;

    - There is really only one kind of "style" of these signs that I've seen, and it's sad to think that this style (or lack thereof) may become ubiquitous;

    - In a world where AI feels increasingly shoved down our throats, it is unnerving to so suddenly see its rise manifested in the physical world.

    1. sippingabonedry · · focus · HN ↗
      I have some bad news for you:

      • The pictures on cereal boxes aren't entirely real, either. They use school glue, not milk.

      • Your burger has never looked like the one on the menu (see Falling Down)

      • I've never eaten at a Chinese takeaway where the food looked like the light-up menu board, either.

      How has AI art made your food meaningfully less delicious?

      1. JumpCrisscross · · focus · HN ↗
        > How has AI art made your food meaningfully less delicious?

        If a menu has pictures, I expect the food to look like the picture. That said, this is really only a problem for the store in respect of returns. If nobody is returning the product because it didn't look as advertised, there probably isn't any harm being done.

        1. sippingabonedry · · focus · HN ↗
          > If a menu has pictures, I expect the food to look like the picture.

          Has food ever looked like the picture, though? I find this position unrealistic outside of an Amazon return excuse.

          1. thenewnewguy · · focus · HN ↗
            This isn't black and white, it's a sliding scale. Advertising, menu boards, box art, etc. do show the product in the best light possible and take artistic liberties, but are substantially closer to the real product than an AI that's never seen the product spitting out an image of a burger.

            It's reasonable to be annoyed when the menu board _isn't based on the product at all_ and thus is nowhere close to the real thing.

            1. jackb4040 · · focus · HN ↗
              If I got served food at a restaurant and realized that the pictures were from a different restaurant, I would be pissed off in exactly the same way and amount as if a menu used AI slop. The only difference is that with AI slop you can tell ahead of time and decide not to spend money there.
          2. jklinger410 · · focus · HN ↗
            > Has food ever looked like the picture, though? I find this position unrealistic outside of an Amazon return excuse.

            Yeah man it's unrealistic for restaurants to take pictures of the food they make and use that for the menu. Totally.

          3. onion2k · · focus · HN ↗
            I'd expect the picture to be an idealized, perfected version of the food. That's how marketing works. But somewhere in there should be the actual food even if it's cold, sprayed with glycerin, and under studio lighting.

            An AI image isn't anything to do with the actual dish. That's too far removed from the reality to be considered fair.

            1. phoghed · · focus · HN ↗
              Motor oil on a perfect pancake from a batch of 10 that they put 100x more effort into for the photo?

              Sign me up, I love it.

              AI image of a pancake because the small business owner doesn’t have a Kellog’s budget?

              Fuck that guy, I hope his business fails

              1. jackb4040 · · focus · HN ↗
                The point is that it was the same business making the image and the actual food. Now basically every business will have the same abomination of a cheeseburger on their menu because they all prompted the same thing, and as a result customers lose that signal.

                So defensively we have to assume the worst, but when we actually do that (or god forbid talk to other people about it) online weirdos like yourself start jumping in front of the bullet.

                1. TheOtherHobbes · · focus · HN ↗
                  It was hardly ever the same business making the image and the food.

                  I'll say that again - when a restaurant has pictures of food, those pictures are often from stock, not actual representative shots of the food the restaurant sells.

                  This especially applies to fast food and tourist eateries. (Upmarket restaurants don't usually have photos at all.)

                  Just Eat in the UK has a policy of requiring actual dish shots, but that's not the norm.

                  1. jackb4040 · · focus · HN ↗
                    Hmm. This is not a common occurrence for me (in the US), has happened maybe once in my life that I can remember. I would have exactly the same issue with that, maybe worse since with AI slop I can at least tell before I've spent the money.
                  2. onion2k · · focus · HN ↗
                    Just Eat in the UK has a policy of requiring actual dish shots, but that's not the norm.

                    Just Eat has recently started allowing AI images, but does tag them as AI.

              2. onion2k · · focus · HN ↗
                Fuck that guy, I hope his business fails

                Kellogs need a perfect picture to sell millions of pancakes.

                Small business doesn't. They can use a slightly worse picture, or no picture.

                This wasn't a problem 2 years ago when the best AI was Midjourney and terrible. It's not a problem today either.

          4. JumpCrisscross · · focus · HN ↗
            > has food ever looked like the picture, though?

            Yeah. Especially at Asian restaurants. (With predominantly Asian customers.)

            If a menu has like clearly painted or drawn images, on the other hand, I weigh them on artistic merit versus anything descriptive.

          5. plorkyeran · · focus · HN ↗
            Yes? My main experience with menus with pictures is Chinese restaurants where they took a poorly staged and lit photo of the actual dish. Sometimes the real thing ends up looking better than the picture.
          6. ssl-3 · · focus · HN ↗
            Yes, it has happened at least one time.

            I once ordered from a Waffle House once exactly like this:

            "I'll have the Texas Bacon Cheesesteak Omelette, with hashbrowns all the way...and I want it to look like the picture."

            And to my disbelief, they don't throw a chair at my head.

            Instead, the cook came over and asked about that -- usually, they'd finish cooking the omelette filling with the eggs because it tasted better that way, and he wanted to make sure that I wanted the fillings wrapped up as in the photo (kind of like a burrito) instead.

            I saw him holding the menu with one hand to use as a reference when plating it. He presented it with a big smile. And, indeed, it did look exactly like the photo in the menu.

          7. YeGoblynQueenne · · focus · HN ↗
            >> Has food ever looked like the picture, though?

            Er, all the time? In the South East of England, I specifically look for menus with pictures of the food on Just Eats because I can get an idea of how good the food is going to be that way. I don't think I've ever received something that didn't look like what was on the menu pictures. Sometimes people make a nice presentation with fancy dishware and so on (Indian restaurants do that a lot in particular), but the food is always the same as what I get when I order, except it's in a foam box or similar.

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