Thread

1. tiffanyh · 1789578034 · focus · HN ↗

   I hope this doesn’t get confusing like ChatGPT made it.

   I feel like Claude has some of the best UX, and hope this doesn’t dilute the experience.

   1. MarkMarine · 1789579124 · focus · HN ↗

      Claude has a jagged UX if you support non-devs. The surfaces before today in the desktop app were: Chat, cowork, Claude code.

      Inside Claude code you’ve got cloud environments and local.

      Let’s say as a normal desktop user you wanted to just automate something normal in your work, going to a website (maybe some internal app at your company) getting some data. Depending on what surface you used this will either not work, not work well (cowork), or work quite well but possibly be blocked because of bot controls (local Claude code) or again not work (cloud Claude code)

      It was nuts. You can clearly tell these were different teams and products mashed into the same app. Super confusing for non technical users. Hopefully it’s a little better today

      1. ChickeNES · 1789583385 · focus · HN ↗

         Sounds like they need a "Claude for Normal People" and a "Claude for people who know how computers work" lol

         1. MarkMarine · 1789584263 · focus · HN ↗

            I would argue they need 1 product owner for the app surface so I can’t see their org structure so clearly. Those jagged edges and users hitting blocks depending on what section of the app they were in are design failures, I know how a computer works and when using the Claude app it wasn’t always clear to me what the right combo of things to press to get my desired outcomes.

            1. ChickeNES · 1789675355 · focus · HN ↗

               Yeah I don't disagree, ChatGPT/Claude both could really stand a UI/UX pass (and a perf pass for Firefox's sake lol). I was more expressing the perennial fear of power user features being jettisoned in favor of the lowest common denominator.

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