For example we had a 6 9 (99.9999%) requirement from a customer for any given 3-6 month period. If we violated that, we owed them their money back (baring the outage wasn’t caused by us - I.e our cloud provider shit the bed).
That’s something like 7.5 seconds. For a contract over $1.5M. Am I the only one who thinks that’s outrageous expectations?
EDIT: The web app was for generating SBOMs of static assets.
If it wasn't prorated anyone who approved the contract needs training and/or firing. If it is prorated, that is generally not a problem. Small outages aren't even worth the effort of trying to get the money back, and if you have a large enough one to make it worthwhile it is likely the prorated refund is still going to be laughably small.
stairlane · · focus · HN ↗
For example we had a 6 9 (99.9999%) requirement from a customer for any given 3-6 month period. If we violated that, we owed them their money back (baring the outage wasn’t caused by us - I.e our cloud provider shit the bed).
That’s something like 7.5 seconds. For a contract over $1.5M. Am I the only one who thinks that’s outrageous expectations?
EDIT: The web app was for generating SBOMs of static assets.
jerf · · focus · HN ↗
If it wasn't prorated anyone who approved the contract needs training and/or firing. If it is prorated, that is generally not a problem. Small outages aren't even worth the effort of trying to get the money back, and if you have a large enough one to make it worthwhile it is likely the prorated refund is still going to be laughably small.
stairlane · · focus · HN ↗