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Can we stop with the uptime percentages?

146 points · 115 comments · surprisetalk

  1. hx8 · · focus · HN ↗
    > We say something like:

    > GitHub Actions: 12 hours affected in the last 30 days (98.31% uptime).

    This is trying to shine the most favorable possible light onto a deteriorating situation. It doesn't take away from the fact that most businesses have measurable missed revenue in downtime. Customers that shop somewhere else, ads that were never severed, leads that grew a little colder. 12 hours of downed GitHub results in millions of dollars of lost developer productivity that was externalized by Microsoft to other companies.

    We shouldn't be trying to spin downtime as "just a few hours a month." Those hours cost real dollars.

    1. iLoveOncall · · focus · HN ↗
      > We shouldn't be trying to spin downtime as "just a few hours a month." Those hours cost real dollars.

      They're also completely irrelevant, you as a customer of a service that is down can lose the same amount of money in a 5 minutes outage or 30 days outage, if you were only relying on this service for one operation that took 1 second and had to happen during the time where the outage happened.

      Depending on the service in question, no amount of downtime is acceptable, however unrealistic this is.

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