For example we had a 6 9 (99.9999%) requirement from a customer for any given 3-6 month period. If we violated that, we owed them their money back (baring the outage wasn’t caused by us - I.e our cloud provider shit the bed).
That’s something like 7.5 seconds. For a contract over $1.5M. Am I the only one who thinks that’s outrageous expectations?
EDIT: The web app was for generating SBOMs of static assets.
I worked in realtime trading. No. Not at all outrageous. Quite reasonable actually. If that’s what we agreed and I need you to be reliable I will charge you back for being unreliable. I’m happy to pay top and extra dollar for the SLA but that means it needs to be acted on.
stairlane · · focus · HN ↗
For example we had a 6 9 (99.9999%) requirement from a customer for any given 3-6 month period. If we violated that, we owed them their money back (baring the outage wasn’t caused by us - I.e our cloud provider shit the bed).
That’s something like 7.5 seconds. For a contract over $1.5M. Am I the only one who thinks that’s outrageous expectations?
EDIT: The web app was for generating SBOMs of static assets.
usernametaken29 · · focus · HN ↗
stairlane · · focus · HN ↗
This particular case was in cybersecurity- specifically static analysis of assets, for the purpose of providing a SBOM.