As usual with AI customer interaction, I have to ask who is liable for misleading advertising or unmet promises? The advertiser who isn't really in control of the chatbot, or OpenAI?
(Law on this goes all the way back to Carbolic Smoke Ball)
Tech companies have not had to answer to the law for a long time. We are now seeing that tech companies straight up break into each others servers and nobody is charged with any crime for it. I think it is safe to say that crime is legal for rich tech companies.
So who is liable? Nobody. This is a big tech company, to which laws do not apply.
Tech companies have gotten away with many things in Europe too. Case in point TEMU is allowed to brake basic consumer protection laws throughout the continent probably because it is considered a tech company. Other cases include Spotify which is allowed to break media laws because it is considered a tech company (ditto Facebook).
The fines given to tech companies is only nominal and really only a spectacle. There should be consequences for breaking laws, these fines have just turned into the cost of doing business and are ultimately just payed for by the consumers who pay by watching more ads or paying higher subscription fees.
pjc50 · · focus · HN ↗
(Law on this goes all the way back to Carbolic Smoke Ball)
runarberg · · focus · HN ↗
So who is liable? Nobody. This is a big tech company, to which laws do not apply.
BadBadJellyBean · · focus · HN ↗
runarberg · · focus · HN ↗
The fines given to tech companies is only nominal and really only a spectacle. There should be consequences for breaking laws, these fines have just turned into the cost of doing business and are ultimately just payed for by the consumers who pay by watching more ads or paying higher subscription fees.