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Salesforce Global Outage

280 points · 184 comments · mabil

  1. raffraffraff · · focus · HN ↗
    Have you tried turning it off and then on again?

    > We're no longer pursuing restarts as a path to remediation.

    Oh you have

    1. cube00 · · focus · HN ↗
      Kind of surprised they admit they're going to try restarting and see what happens. I'm sure it happens everywhere but nobody admits it.

      > We've attempted a rolling restart on one of the impacted instances to see if that resolves the issue.

      At least it didn't fix the problem so they can actually start finding the real cause.

      > We're no longer pursuing restarts as a path to remediation.

      Why isn't the AI they sell telling them what's wrong? Why do they need to take shots in the dark to "see if that resolves the issue"?

      1. b112 · · focus · HN ↗
        Restart should be a very last emergency step, as if it works, a restart often might wipe out evidence of why.

        So hopefully it's not done often.

        1. ocdtrekkie · · focus · HN ↗
          Rebooting is the first step: If it fixes it you don't have a problem. If it doesn't, you know more about the problem.

          It's a joke, but like, after nearly two decades of engineering I have something break on me, due to updates. I figure the updates broke it, call the vendor, and they go... did you try rebooting it again?

          Rebooting it a second time fixed it.

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