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Salesforce Global Outage

280 points · 184 comments · mabil

  1. stmw · · focus · HN ↗
    Despite all of the snark here, in my experience Salesforce SRE team is quite competent. The engineering challenges of running a large PaaS - not just with own apps, but with millions of customer-written apps running on it - are quite interesting, and sadly things happen. The status page makes sense to actual customers, it's the particular "pods" where a given service runs.
    1. mulmen · · focus · HN ↗
      I honestly don’t get the snark. The status page has:

      Seemingly meaningful IDs

      Search

      Region filter

      Email update signup

      Predictable URLs for instance status so they can be deep linked in runbooks

      What appears to be the actual live instance status.

      What appears to be the actual live service status in each instance.

      An update log with frequent detailed updates.

      1. troyvit · · focus · HN ↗
        I despise Salesforce, but when I landed on this page I was like, huh. wow. honesty. Looks at GitHub

        So yeah you're exactly right, the snark is not deserved if you ask me, and I'm 82% snark.

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