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Salesforce Global Outage

280 points · 184 comments · mabil

  1. raffraffraff · · focus · HN ↗
    Have you tried turning it off and then on again?

    > We're no longer pursuing restarts as a path to remediation.

    Oh you have

    1. cube00 · · focus · HN ↗
      Kind of surprised they admit they're going to try restarting and see what happens. I'm sure it happens everywhere but nobody admits it.

      > We've attempted a rolling restart on one of the impacted instances to see if that resolves the issue.

      At least it didn't fix the problem so they can actually start finding the real cause.

      > We're no longer pursuing restarts as a path to remediation.

      Why isn't the AI they sell telling them what's wrong? Why do they need to take shots in the dark to "see if that resolves the issue"?

      1. jakevoytko · · focus · HN ↗
        In my experience it’s a safe way to do something useful while everyone is getting their bearings. It immediately partitions the situation space between being persisted or systemic vs local or caused by long-running processes. Plus everyone’s going to ask if you’ve tried that already, so you might as well get it out of the way if it makes any amount of sense
        1. vrosas · · focus · HN ↗
          Followed quickly by "Redeploying with more log lines", the next logical step.
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