I've been getting this error a lot. Asking users to email them with details of their OS, browser, IP address is just crazy. Their support is supposedly already swamped and they are asking for more!? Changes made by IA shouldn't become my responsibility.
Imagine if Apple or Microsoft introduced a bug and said, ah yes we know about it we did that on purpose and we know it affects a huge number of people, if each of you could email us these details that'd be great. It's just such an insane request.
IA have broken it and have no real idea how to make it better so they are going to whitelist IPs or browsers or entire operating systems? Wild.
What is 'insane' here is the shear level of entitlement displayed here, including lumping a niche, free, volunteer supported service in with billion dollar, for profit corporations and demanding they pander to your inflated expectations.
It doesn't matter who or what the service is, how much they have, or whatever else. They created a problem and now users have to pay for the inconvenience by emailing(!) specific details that could be captured automatically through web logs: OS, browser, IP address. It's ridiculous.
> details that could be captured automatically through web logs
You can't be serious. Are you ok? The entire point is that they're trying to tell bots and humans apart. They're trusting email (and how you write your email) as a good signal that you're human. What are you talking about getting it from the log? The point is to correlate. How do you expect them to know who you are in the log unless you give them that info?
> They created a problem
No, they're dealing with a problem, and compromised that some human users may unfortunately get blocked.
> and now users have to pay for the inconvenience
You don't have to anything. You can just not use them. They don't owe you their service.
Somebody is handing out free apple lollipops, they ran out, compromised on giving grape ones, and now you're complaining you're being forced to eat a grape one and you don't like grape. Don't eat it.
msephton · · focus · HN ↗
jolmg · · focus · HN ↗
It's surely to serve as data to help tell humans apart from bots.
> Changes made by IA shouldn't become my responsibility.
They're a free service. It's ultimately not their responsibility to service you either.
msephton · · focus · HN ↗
IA have broken it and have no real idea how to make it better so they are going to whitelist IPs or browsers or entire operating systems? Wild.
kjs3 · · focus · HN ↗
Wild.
msephton · · focus · HN ↗
jolmg · · focus · HN ↗
You can't be serious. Are you ok? The entire point is that they're trying to tell bots and humans apart. They're trusting email (and how you write your email) as a good signal that you're human. What are you talking about getting it from the log? The point is to correlate. How do you expect them to know who you are in the log unless you give them that info?
> They created a problem
No, they're dealing with a problem, and compromised that some human users may unfortunately get blocked.
> and now users have to pay for the inconvenience
You don't have to anything. You can just not use them. They don't owe you their service.
Somebody is handing out free apple lollipops, they ran out, compromised on giving grape ones, and now you're complaining you're being forced to eat a grape one and you don't like grape. Don't eat it.
msephton · · focus · HN ↗